For all application projects, no refunds will be granted. Because we build applications custom to customers specific needs, we do not award refunds once the project has begun.

Unfortunately, if our customers would like to change the look of their web site after they have approved of their design, we must charge extra. This is because this work is additional and was not initially quoted in our web site pricing, which we do in order to keep our prices as low as possible. This is because changing the look or design of a web site, after a web site has been constructed and HTML coded, is a very time consuming process. Our pricing is extremely competitive in this industry and with this pricing we expect that our customers understand our guarantee and work alongside us to make sure that web sites projects go as smoothly as possible.

We do our best to get your project completed by the proposed end date, however our inability to provide you a finished product by your end date does not constitute a breach of this contract. If you have a firm deadline and are not willing to pay for your project if it is not completed by this deadline, then you need to do business with another company who is willing to work under such an arrangement. Many unforeseen circumstances occur in the web design business that are out of our control (such as your inability to provide us with your content in an organized and timely manner -- as stipulated in our project guidelines and agreement) and we therefore cannot incur costs to complete a customer's project only to have that customer eventually refuse to pay based upon an uncontrollable deadline.

To the best of our ability, Blue House Media always tries to deliver to our customers' deadlines however every customer must thoroughly understand that the following circumstances will affect your deadline date...holidays, acts of God, untimely submission of content, periodic submissions of content rather than one collective submission as required by our Project Guidelines and Agreement.

Some Blue House Media projects require a 50% up front payment, with the remaining 50% payment due upon completion of the project. In the event that any web site project cannot be completed due to any time delay that surpasses 30 days from the start date of any project, Blue House Media reserves the right to collect in full for any and all remaining balances of the project(s). This is a reasonable and fair company policy that ensures that our customers respect our timelines and requirements and help us prevent long, drawn out delays where work was performed without payment. Should any customer not feel that they will have the ability to complete their project or pay for their project in 30 days, the customer should consider postponing the start date of their project prior to moving forward with a project.

When doing business with us, it is understood that you recognize these terms and conditions.

Unless otherwise specified in writing, all designs provided to customers are owned by Blue House Media and are copyrighted under United States law until full payment has been made.

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